Rich Miller, served as the CEO and President of Virtua Health. until December 31, 2017 after leading the organization for over 21 years. Where he then retired. Rich has led the way for Virtua to transition from a group of community hospitals into a highly-respected regional healthcare provider and mind you one of the larger on the east coast. He’s served as Chairman of the March of Dimes. He served as chairman of the Arthritis Association. If I were to list all of his accomplishments and awards he’s won, we’d be here for another hour. It’s incredible. I can’t think of a better person to talk about leadership and company culture than Rich.
After talking to Rich for over an hour talking our about business, life, faith, family. You really get an idea of what it takes to be a leader and why Virtua made the right decision to bring Rich on as their CEO over 20 years ago.
A few takeaways from the conversation is when we talked about how one day Rich had his head down while he was walking around the office. There wasn’t a particular reason why his head was down, but one of his employees came up to him and asked him if he was ok.
For me, that was a gut check and a realization that no matter what mood you are in, you have to perform at the highest level possible. That one misstep can lead others to feeling insecure about their job or you may pass that energy onto others within your executive team. Everyone needs to have that comfort knowing everything is ok.
Another takeaway was a conversation that didn’t air, but felt the need to share it.
I recorded this in a conference room and being that I’m an Apple user, I forgot to get the dongle for the microphone that connects to my computer. So I went to grab it, took about 4 minutes total and when I came back. Rich was enjoying his life, by himself. He wasn’t on his phone. He was focused and was living in the moment.
We get so hung up on social media and it’s inspiring to see a man of his character being able to just be present. Thank you Rich for this awesome interview. I hope all of you enjoy it as well.
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